Effective Date: 1 October 2023
Thank you for choosing Cutlaps for your t-shirt purchases. We aim to provide you with top-quality products and excellent service. If, for any reason, you need to return or exchange an item, please take a moment to review our returns and exchanges policy below:
Please note: customers are responsible for covering the cost of return shipping.
1. Returns and Exchanges Period:
- We gladly accept returns and exchanges within 7 days from the date of purchase or delivery and returns are shipped back within 14 days of return confirmation.
- To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all tags and labels attached.
2. Non-Returnable and Non-Exchangeable Items:
- Please note that we cannot accept returns or exchanges for the following:
- Personalized or custom-made items.
- Items that have been worn, washed, damaged, or altered by the customer.
- Clearance or final sale items.
3. Return and Exchange Process:
- To initiate a return or exchange, please follow these simple steps:
- Contact email@example.com and provide your order number, along with the reason for your return or exchange. If the item is damaged, please include relevant photos.
- Our team will review your request and provide you with clear instructions on how to proceed.
4. Return Shipping:
- Customers are responsible for covering the cost of return shipping, except when the return is due to our error (e.g., incorrect item shipped or a defective item).
- For your peace of mind, we recommend using a trackable shipping method and keeping the tracking information until your return or exchange is processed.
5. Refunds and Store Credits:
- Refunds will be issued to the original payment method used during the purchase.
- If a refund to the original payment method is not feasible (e.g., if you used a gift card), we may issue store credit instead.
- If you wish to exchange an item for a different size, color, or style, please indicate your preference when requesting a return.
- Exchanges are subject to product availability.
7. Processing Time:
- We kindly ask for your patience while we process your return or exchange. Please allow 7 business days for us to complete the process upon receiving the returned item.
8. Contact Us:
- If you have any questions, concerns, or need assistance with our returns and exchanges policy, please reach out to us at firstname.lastname@example.org.
9. Policy Updates:
- Please note that we reserve the right to update this policy as needed. Any changes will be posted on our website.
By making a purchase from Cutlaps, you agree to comply with the terms outlined in this returns and exchanges policy.
Thank you for choosing Cutlaps for your t-shirt needs!